Frequently
Asked
Questions

  • Please make sure all windows and doors are securely closed so that no water sneaks inside your home.
  • Screens most often need to be removed from inside, so we’ll have to coordinate with you on that even if we are only cleaning the exterior of the windows.
  • Please make sure your pets are inside during the service and the gates are unlocked.
  • We will need access to an exterior water spigot that is turned on.
  • Please remove any items on your window sills to a safe place prior to our arrival. This will give our technicians room to work.
  • Please move outdoor furniture a couple of feet away from any windows and doors you would like cleaned.
  • If you don’t plan on being home for our visit, we’ll need a garage door code or a door left unlocked for the removal and replacement of screens.

We continue to work in light precipitation as long as the temperature is above 32 degrees. The Super Water™ that we use to clean your windows does not leave any residue behind, so in our experience it is rare for rain or snow to affect the windows. If it does happen, you can rest assured, we offer a 5 day spot free guarantee! If rain spots up your windows within five days of service, we will come back and touch up as needed at no cost to you!

Happily! Just let our technicians know what you would like to include and we’ll inform you of the additional cost. Regular cleaning practices do not remove hard water stains.

Most importantly, we take your screens outside for cleaning! All that pollen, dust and debris gets released into the air which is why we always take your screens outside to clean them.We pre-soak them with a biodegradable soap and run them through a water-fed-bristle-brush screen washer for a scrub and rinse. We have tested many different methods over the last 15 years and this one is the best.

The short answer: When they are dirty. Seriously, you deserve clean windows! The long answer: There is no bad time to have your windows cleaned, especially in this beautiful state of Colorado with 250 days of sunshine!

Calcium and magnesium are what cause water to become “hard.” These minerals are dissolved in your home’s water from rocks beneath the earth’s surface. When the water evaporates, it leaves mineral deposits behind. Here’s a pro tip for you to avoid hard water spots: Make sure your sprinkler system is not shooting any water onto your basement windows and if you ever decide to hose down your house with tap water, make sure you squeegee that glass off!

We hand clean the tracks with a biodegradable soap and a microfiber cloth.

We will email or text your invoice with a link for you to pay with a credit card. If you prefer to pay with a check or cash, our crew leader can accept at the time of completion.

  • We will need access to an exterior water spigot that is turned on.
  •  Please make sure your pets are inside during the service and the gates are unlocked.

Do I Need To Be Home?

No need to be home. Please make sure your pets are inside and the gates are unlocked and we will be able to perform the gutter cleaning service without you home.

Disclaimer

Regular gutter cleaning practices does not include cleaning underground drains. Super Clean is not responsible or liable for any of the following conditions or situations:

  • Pre-existing damage to siding, gutters, downspouts and drains.
  • Pre-existing damage to gutter guards and/or covers.
  • Loose hangers, rotted or broken fascia, or other pitch and fastener related gutter issues.

To produce clean windows of the highest standard, Super Clean keeps up to date with the latest and most effective methods in the window cleaning industry. That is why we’ll use the pure water method when we clean your windows. This method includes the use of a water-fed pole, high-tech equipment, and state-of-the-art results. We use reverse osmosis water purification to de-ionize & de-mineralize the water we’ll use to clean your windows leaving it perfectly pure. This pure water is brought to your home in tanks on our window cleaning vehicles. The purified water eliminates the minerals contained in tap water resulting in absolutely no residue being left behind on your glass after your windows have been washed. No spots. No smears. This window cleaning method also requires no detergent, which is environmentally friendly and does not leave a film on your windows, helping your windows remain clean much longer than traditional window cleaning methods.

Water-fed pole window washing may reach three stories high. We do so securely and without sacrificing the quality of our service.

It’s entirely up to you whether or not you want them cleaned, but we recommend cleaning them every six months to one year, so you can enjoy your view and windows all year. We are however happy to work at whatever schedule you prefer.

Our pricing is determined by the job’s size, so we’ll need some information from you first so that we can give you an accurate quote. Simply get in touch with us via our website or phone and we’ll be happy to assist!

When window seals are compromised they allow ambient air between the panes of glass. The ambient air between the panes of glass is warm and warm air can hold more moisture than cold air. During the cleaning process the water on the exterior side of the glass may cool down the air between panes. Because cold air can’t hold as much moisture as warm air, the cold air is forced to release the moisture onto the glass. Much like the condensation on the exterior of a cold glass on a warm day.

Disclaimer

Regular window cleaning practices does not include hard water removal, razor usage, screen repair, construction cleaning, or any acid treatment of your windows. We do offer these services, but they require an extra charge and a waiver to be signed. If you think you may have any of these extenuating circumstances, please let us know and we’d be happy to work with you toward meeting all of your needs!

  • Hard water staining
  • Silicone, caulk or other adhesive residue
  •  Paint overspray, splatters, drips or brush marks
  • Mortar, concrete, or other hard debris

Track Cleaning: Because we’ve never met anyone who is willing to pay more for track cleaning than for the actual window cleaning, we only guarantee an 80% or better improvement in the cleanliness of the tracks. If you are wanting a guarantee of perfect cleanliness in the window track we’d be happy to give you a quote for the “Q-tip” treatment, just let us know!

Screens: While our screen cleaning system is definitely exceptional, we cannot guarantee that all screens will look brand-new when we complete the job. If screens have sun rot, tearing, or fabric deterioration we may not be able to clean the degraded screens.

Window accessories: Air conditioning units, security bars, or any other accessory that is required to dismantle or move from the window will need to be removed before our window cleaning service. We will do our best to clean around these accessories if they are left in place but we will not tamper with them ourselves.

There's No Easier Way To Get High Rise Window Cleaning Than Our Simple 3 Step Process

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At The End Of Day
Here's What You Can
Count On

Ready to have perfect windows?